Warranty at Shaka

At Shaka, quality and service are paramount. We only sell products from reliable brands and offer a warranty on all our items. This way, you can purchase your kitesurf, wingfoil, and lifestyle gear with confidence.

Standard warranty

All products you buy from Shaka are covered by the statutory warranty. This means that a product must do what you can reasonably expect from it. If this is not the case, we will work together to find a suitable solution.

The warranty period may vary per brand or product. In many cases, a manufacturer's warranty applies in addition to the statutory warranty.

What is covered by warranty?

Warranty covers manufacturing defects and material defects that occur during normal use. This includes problems with seams, construction, or parts that do not function properly.

• Manufacturing defects
• Material defects
• Problems during normal use

What is not covered by warranty?

Damage due to incorrect use or normal wear and tear is not covered by warranty. Damage due to personal modifications or incorrect maintenance will also not be reimbursed.

• Wear and tear from use
• Damage from impact or accident
• Incorrect use or maintenance
• Personal modifications to the product

Submitting a warranty claim

Do you have a problem with a product? Please contact us and send clear photos and a description of the problem. Our team will assess your request and help you as quickly as possible.

If necessary, we will contact the supplier or manufacturer to handle the warranty claim.

Warranty processing

Depending on the problem, the product will be repaired, replaced, or credited. We strive to make this process as quick and smooth as possible.

Processing time may vary depending on the brand and supplier.

Why choose Shaka?

At Shaka, you benefit from personal service and expertise. We think along with you and ensure a fair and quick solution in warranty cases.

This way, you can always confidently hit the water.