EXCHANGES & RETURNS

It's normal to want to try on and measure a purchase, but please try to open the packaging as neatly as possible, as this will help us if you return it. If a product is truly devoid of all labels and such, we reserve the right to withhold 10% of the amount to be refunded to you. Download our >>>return form<<<, print it out, and fill it in as completely as possible.
Don't have a printer handy? Then simply write on the packing slip what is being returned and whether you want to exchange or return it.

Do you have a question about exchanges or returns? Please read the questions and answers below first. If your question and answer are not listed here, you can always email or call us.

How can I exchange and return my product?
You can return your product(s) by post or in-store. However, if we have inadvertently sent you an incorrect or damaged item, we will, of course, cover the return shipping costs and provide you with a shipping label.

Return address:
Shaka BV
Vissershavenweg 62
2583 DL Scheveningen

How many days do I have to exchange and return my product(s)?
You have up to 30 days after receipt to return the product and possibly exchange it.

Is the size not right and do you want to order a different size?
If the product is too big or too small but you want to order the same item in a different size, it is best to reorder it directly via our website; then you will probably have it the next day. Return the product you do not want to keep to us.

Are there costs for exchanges and returns?
We offer free shipping for orders within the Netherlands, Belgium, and Germany from €50. The exchange and/or return of your product(s) is at your own expense.

When can I expect my money back in my account?
As soon as your product(s) have been returned to us, they will be checked and processed in our system. It will then take approximately another 24-48 hours before you have your money back in your account.

Conditions for returning products
Products must be returned undamaged and with all labels attached. If products are damaged or otherwise in an unacceptable condition, they may be refused. Therefore, ensure that products being returned are always properly packed again so that they do not get damaged on the way back.