SHIPPING

When will my order be shipped?
Orders are shipped every weekday after 4:00 PM with PostNL. For orders placed after 4:00 PM, we will try to process them as soon as possible if the container has not yet been picked up. If the mail has already been collected, it will be shipped the next day. This excludes items you have ordered that are in stock with our supplier. Your item will then be sent directly to you as soon as possible. Please allow for a few extra days of delivery time.

How can I track my order?
As soon as the package leaves our store, it goes to a postal sorting center. And with the 1st scan (often in the evening), you can track your package. You will have received an email with the track & trace details. Please also check your spam folder, as the shipping confirmation may be there.

My order has been returned to the sender.
Then your order will automatically be processed as a return and will be refunded. If you still wish to receive the goods, you must place a new order in our online store.

Can I change the address of my package?
Once it has been shipped, you will receive a confirmation email with tracking information for your order. If your address is incorrect, the package will automatically be returned to us. We can then send it to you again with the correct details.

What is the estimated delivery time in working days?
Within the Netherlands, normally, if ordered before 4:00 PM, it will be delivered tomorrow. If you have ordered a product that needs to come from the supplier today, shipping may take a few days longer. Count on an additional 4 days. Of course, shipments may take longer during peak times at the post office. Think of: Black Friday and the month of December.